Privacy Policy
Our commitment to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
Policy Sections
1 Introduction and Scope
This Privacy Policy describes how ULB Fine Exotic Car Rental ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained from users of our website, mobile applications, and services (collectively, the "Services").
Policy Application
- Website visitors and users
- Rental service customers
- Inquiry and contact form submissions
Legal Basis
- UAE Federal Law No. 45 of 2021
- Dubai Data Law
- International data protection standards
Important: By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our Services.
2 Information We Collect
We collect different types of information to provide and improve our Services. This includes information you provide directly, information collected automatically, and information from third-party sources.
| Category | Type of Information | Collection Method |
|---|---|---|
| Personal Information | Full name, contact details, identification documents | Direct submission |
| Rental Information | Driver's license details, payment information, rental preferences | Booking forms |
| Technical Information | IP address, browser type, device information | Automatic collection |
| Usage Information | Pages visited, time spent, interaction data | Cookies & analytics |
Collection Methods
- Online forms and registrations
- Telephone communications
- Email correspondence
Sensitive Information
We may collect sensitive information only when required for:
- Identity verification (passport, license)
- Payment processing (credit card details)
3 How We Use Your Information
We use collected information for specific, legitimate business purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Provision | Personal details, payment info, license details | Contract fulfillment |
| Customer Support | Contact info, rental history | Legitimate interest |
| Communication | Email, phone, preferences | Consent/Legitimate interest |
| Legal Compliance | Identification documents, rental records | Legal obligation |
| Service Improvement | Usage data, feedback, analytics | Legitimate interest |
Data Retention: Active customers: duration of relationship + 7 years. Inactive accounts: 2 years after last activity. Legal requirements as per UAE law.
4 Information Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
- Service Providers: Payment processors, insurance providers under strict confidentiality.
- Legal Requirements: Government authorities (Dubai Police, RTA), court orders.
- Business Transfers: In connection with a merger, sale, or acquisition.
International transfers are safeguarded as required by applicable law.
5 Data Security Measures
We implement comprehensive security measures:
Technical Safeguards
- SSL/TLS encryption for data in transit
- Role-based access controls
- Firewalls and intrusion detection
Organizational Measures
- Regular data protection training
- Strict third-party agreements
- Regular security assessments
Incident Response
24/7 monitoring • 1 hour initial response • 72 hours notification (as required by law).
6 Your Data Protection Rights
Under applicable laws, you have the right to:
To exercise your rights, contact us at privacy@ulbexoticcars.ae or call ++971 55 446 6540. We respond within 30 days.
7 Contact Information and Policy Updates
If you have any questions, please contact our Data Protection Officer:
Email: dpo@ulbexoticcars.ae
Address: ULB Fine Exotic Car Rental, Dubai, UAE
We may update this policy periodically. The current version is effective as of March 26, 2026.
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. If you have any questions, please reach out to us.
Effective Date: March 26, 2026 • ULB Fine Exotic Car Rental